Privacy Policy - PEPPERDINE BARRETT

Who we are

R. Pepperdine & Sons Ltd (established in 1873) is an Independent Family-Owned, Family-Run, Funeral Directors. Our Head Office is Alexandra House, 5 Manchester Road, Chorlton-cum-Hardy, Manchester, M21 9JG, Telephone Number: 0161 881 5363. PEPPERDINE BARRETT is our Stretford Branch, Lostock Lodge, 396 Barton Road, Stretford, Manchester, M32 9RW, Telephone Number: 0161 864 4631.

Registered in London and our Company Number is: 334671

We are founder members of The National Association of Funeral Directors (NAFD) and are members of The National Society of Allied and Independent Funeral Directors (SAIF).

Our website address is: https://pepperdinebarrett.co.uk.

Description Meanings

‘We’, ‘Our’, ‘Us’ – R.Pepperdine & Sons Ltd/PEPPERDINE BARRETT

‘Third Party/ies’ – External Agencies to aid with the funeral arrangement process:

Hospitals
Care Homes
Nursing Homes
H M Coroner
Cemeteries
Crematoria
Printers (Orders of Service/In Memoriam Cards)
News Agencies (Obituary Notices)
Florists
Catering Services
Monumental Masons
General Practitioner’s (GP’s)
Register Office
Police
Religious Ministers
Celebrants
Organists
Charities
Social Services
Bereavement Services
Mortuary Department
Pre-Paid Funeral Companies
Bank
Building Societies
Credit Card Companies
Department of Work and Pensions
Solicitors
Debt Collection Agencies

What personal data we collect

Your name
Your home address
Your contact telephone numbers
Your relationship to the deceased person
Your email address (if applicable)
Your credit card details (if applicable)
Your signed consent details
Funeral Estimate and Funeral Invoice information
Your Next of Kin details RE: If you are taking out a Pre-Paid Funeral Plan
Name and address of donor’s details (where provided) RE: Charitable Donations
Visual contact (CCTV Surveillance)
Company details, contact name, telephone numbers if you are a ‘Third Party’

How we collect your information

First Call Telephone Message (paper record)
Funeral Service Arrangement (paper record)
Pre-Paid Funeral Plan (email / website / paper record)
Funeral Estimate and Funeral Invoice information (paper record)
Signed Consent details (paper record)
General Enquiries (email and paper record)
Visual Contact (CCTV Surveillance)

Why do we collect it?

We need to collect your personal data and information to fulfil your contractual agreement for us to carry out the funeral arrangements of your loved one, and to be able to keep you updated throughout this process. This means that we will also need to provide your personal data and information to the necessary ‘Third Parties’ to enable the funeral service to be carried out, and for the necessary paperwork to be completed EG: Completion of the cremation paperwork where doctor’s may need to speak to the Next of Kin.
We need to collect your personal data and information to fulfil your contractual agreement when setting up a Pre-Paid Funeral Plan.
We do not collect your personal data and information for marketing purposes, nor do we pass this information onto any external organisation who is not directly involved with the funeral arrangement process or Pre-Paid Funeral Plan process.

Security of data storage

Paper Records – Access to your personal data and information is limited to authorised staff who are directly dealing with your arrangements and enquiries. This includes only authorised staff who have access to security keys for lockable storage facilities, and the secure keys and codes to the premises.
Electronically – Any of your personal data and information which is stored electronically is only accessible by authorised staff who have their own individual password and log-in details to the computer systems. All computer systems are regularly backed up on a separate hard drive which is kept in a locked safe and is only accessible by authorised staff. If a USB stick or disc temporarily contains your personal data and information, this is only accessible by authorised staff and is securely locked away on a daily basis.
Credit Card Payments – Your personal data and information and payment card details are kept on paper record until the payment has been processed, then the paper record is shredded.
CCTV Surveillance – Recordings of the CCTV Surveillance is only accessible by authorised staff.

How long do retain your information for?

We will keep all of your personal data and information indefinitely, which you have agreed to when signing your contractual agreement with us. This will be kept for archival purposes and for future enquiries as to whom made the original burial or cremation arrangements.
It is your legal right to instruct us, in writing, at any time, to either erase all of your personal data and information, or instructions to restrict how we use your data. In doing so, there may be consequences if your personal data and information are erased, especially if you require this information for the future, as we would have none of your data available to look back on.

How do we dispose of your data?

Paper Records – Any paper records with your personal data and information which you have requested to be erased is handled by an authorised member of staff. A cross-shredder is used for this purpose.
Electronic Records – Any electronic records with your personal data and information which you have requested to be erased is handled by an authorised member of staff. This includes erasing any of your personal data and information held on any separate back-up hard drives, computer history, computer trash bin, or from the cloud.
CCTV Surveillance – Our premises are under CCTV Surveillance and this is highlighted throughout our premises. It is your legal right to instruct us, in writing, at any time, to erase your visit to our premises from the CCTV Surveillance, but in doing so, it may hinder any issues you may raise in the future about your visit to our premises. In circumstances where you instruct us to erase your visit from the CCTV Surveillance, but we feel that thee is a justifiable cause to retain this information, which in turn is required to be handed over to the appropriate authorities eg. the police, if there has been an incident which needs evidential proof, then legally we have a legitimate reason to decline your request for erasure.

Third-party data protection

If we need to pass your personal data and information onto a ‘Third Party’ in relation to organising the funeral arrangements, we are not liable, and we do not accept responsibility for their own ‘Third Party’ Data Protection Policy. It is the ‘Third Party’ own responsibility on how they securely use and store your personal data and information. You are within your rights to liaise with the ‘Third Party’ to obtain their Data Protection Policy.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right:-

To be informed of any information you request
To access your information
Of rectification of any incorrect information EG: wrong spelling, change of address, change of contact details
To erasure of your personal data and information from our records (legal restrictions may apply)
To restrict processing of your personal data and information. This means that you request for your personal data and information to be only used for a specific purpose.
To Data Protection
To object to any of your personal data and information being used EG: for marketing purposes
To object to any of your personal data and information being used in relation to automated decision-making and profiling

Who do I complain to

If you are not happy with how your request/s and your personal data and information have been handled, you can report to the Information Commissioner’s Office (ICO):-

Information Commissioner’s Office
Head Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone Number:
01625 545 745 (National rate)
or
0303 123 1113 (Local rate)

Website:
https://ico.org.uk